Step 1: Support Tickets (FREE)
Submit your issue via a ticket with a detailed description. Support desk admin acknowledges the ticket within 1–2 hours. Initial troubleshooting steps are provided with potential solutions.
Step 2: Email Support (FREE)
Unresolved tickets escalate to email for detailed analysis. A support representative handles email communications for continuity. Additional logs or system details may be requested for deeper insights.
Step 3: Waiting Period (FREE)
Issues requiring further investigation may take up to 24 hours. Regular updates are shared to keep you informed. Final resolutions or alternative workarounds are offered. Please take time to read our F.A.Q
Step 4: Scheduled Call (Premium)
Book a call with a technical expert at your convenience. Receive personalized solutions and guidance on the call. Ideal for clarifying complex issues quickly and effectively.
Step 5: Remote Desktop (Premium)
Experts securely connect to your system to resolve issues directly. Real-time diagnostics and fixes minimize downtime. A detailed post-session report outlines actions taken and resolutions.
Step 6: Tech Standby (Premium)
Dedicated support via WhatsApp for ongoing assistance. Quickly address related questions or minor follow-ups.Follow-up ends 48 Hours after purchasing premium support.